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Instructions

Cloud Capital collects payment via Direct Debit (GBP) or ACH (USD) depending on where you are located. We ask you to pre-authorize payment via Stripe ACH/Direct Debit to ensure we can seamlessly bill you. This is what to expect from Cloud Capital billing:
  1. Monthly Invoices: Invoices can be found in the platform at the start of each month for services from the prior month. Charges may include fixed, usage-based, or one-time fees.
  2. Pre-authorized Payments: We will charge your pre-authorized payment method after invoicing you, unless specified otherwise.
  3. Payment to Cloud Provider: (Cloud Discount customers only) Cloud Capital pays the cloud provider once the customer’s payment clears.
  4. Late Payments: Late invoices incur a 1.5% monthly interest charge. After 15 days of non-payment, services may be suspended or terminated, and accounts may be sent to collections or legal action pursued.
Your Account Manager will guide you through connecting a payment account.